Alfa Romeo
Alfa Romeo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Alfa Romeo has 1.5 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great car, Car, Car is running good.
Cons: Customer service attitude, Cannot resolve dpf problem, Car reliability.Recent recommendations regarding this business are as follows: "MAKE SURE YOU CHECK DASHBOARD/WARRENTY", "Run away", "DO NOT BUY ALFA ROMEO", "Customer service is not helpful", "Never buy an alpha Romeo".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Alfa Romeo has 1.5 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great car, Car, Car is running good.
Cons: Customer service attitude, Cannot resolve dpf problem, Car reliability.Recent recommendations regarding this business are as follows: "MAKE SURE YOU CHECK DASHBOARD/WARRENTY", "Run away", "DO NOT BUY ALFA ROMEO", "Customer service is not helpful", "Never buy an alpha Romeo".
Most users want Alfa Romeo to offer a solution to their issues.
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefect
I have a 2019 Alfa Romeo Stelvio in which my dashboard the leather has completed separated on both sides in which the foam is visible, and the center piece with the small holes and the center ball are located has cracked all around the center piece.I started with the Dodge dealer here in Decatur, which referred me to Huntsville Al., Dodge/Chrysler/Fait gave me an appointment on March 13th at 10:00 am and I would have to leave it for 24-48 hours after arriving I was informed that they could not take care of it, after arriving for my appointment I was told that they no longer work on those Alfa Romeo? I spoke with a agent yesterday at 844-253-****, who told me that there were no recalls listed so it was not a defect and google reviews has no bearing on recalls or complaints.
Well with that being said I am placing a formal complaint of this defect. I also spoke with the warranty company who told me it was not covered to call the manufactuer. In which I do not feel it is my responsibility to pay three(3) to four(4) thousand dollars to replace the dashboard. In which I feel should never have happen to a vehicle of this caliber.I spoke with Alfa Romeo in Birmingham Al., service department who has repaired 2-or 3 vehicles with this problem and the cost is around 3(three) thousand dollars.
I would very much like a responds to this problem please. Thank You So Kindly.
Joyce Mitchell Decatur Al. 35601 2**-**6-5406.
Preferred solution: RESOLUTION TO MY DEFECT REPAIRED
User's recommendation: MAKE SURE YOU CHECK DASHBOARD/WARRENTY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ontario, CaliforniaYour vehicle product caught fire
My 2017 Alfa Romeo Giulia
Caught fire on the way home picking up my baby from childcare. I am very not happy with the product at all.
It was huge major safety risk, for my family, myself. Driving back home the fire has caused a lot of damage under the engine, bay and hood of a vehicle. There was a lot of smoke in the vehicle as well for me and my family to inhale. We got out in the nick of time to put the fire out with a fire extinguisher, I contacted the dealership that sold me the vehicle and I did not want to take responsibility for the vehicle having prior recalls on a car itself.
I was not notified of any and all recalls when I did a routine maintenance check on the vehicle to service the car I found out there was a leak on the turbo and a leak on the coolant when I contacted the dealership Alpha & Omega city cars of Ontario California. They informed me there was no issues on the car they had purchased a vehicle from Alfa Romeo Newport Beach as a lease return. And all the recall parts have been done when we did our investigation from Maserati.& Alfa Romeo of Ontario, California dealership where the car is currently being located at we fear for our safety in this vehicle. I am not happy with his vehicle being it has less miles on it free to have this kind of problem going on Im a consumer that loves products that are long lasting for my family to enjoy.
Thats the purpose of us buying this car if I knew that I was gonna have fire issues. I would never purchase this product as a vehicle.
- Great cars to buy and reliable if you know the history on it first
- Car is running good
- Cars have issue with catching fire
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mansfield, TexasI have an Alfa with 24k miles on it that won't start
User's recommendation: DO NOT BUY ALFA ROMEO
Terrible seat belt popped loose while driving they still haven’t sneered why wrote Larry dominique USA and Jean p imparato in November 2023 still no answer the chief tech at Ziegler Alfa couldn’t ex
User's recommendation: Run away
Code po6DD
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Verified Reviewer | West Palm Beach, FloridaIssue with timing cover
Took 2018 (46,000miles ) Stelvio in for routine service. Was told by service manager that I needed to have my timing cover resealed as it was leaking oil cost $3700.00.
Of course I had work done. As I was paying the service manager had expressed that Alfa Romeo has identified and acknowledged this problem but had not done a recall. He proceeded to tell me that even the new alfas were having this problem and that they were doing 2 to 3 per week. Clearly this is an Alfa Romeo defect and should be covered.
Service manager gave me a customer service number to call and I spoke with Beth. She, first of all, wrote the wrong issue down and said something about an oil change. Wasnt sure what she was talking about and had to explain the timing cover again. She said that they cannot reimburse after service had been paid for and that I should have called while my car was still in service- so that means I would be without a vehicle while they decide what they are willing to do?
And second, I wasnt even given the phone number until After I had paid. I had asked to speak to her supervisor and she said nope that there was no one else she would let me talked to. She was very rude. I continued to ask to speak to someone else and she kept saying no.
She said she would extend to me 2 oil changes and that she was going to end the call.
I cant believe that they can get away with this just flat out saying nope. Very frustrating and unprofessional.
Alfa Romeo should be 100 % liable for this situation as they have identified and acknowledge that this is a problem in their vehicles.
- Love my stelvio
- Customer service attitude
Preferred solution: Full refund
User's recommendation: Customer service is not helpful
Want to purchase new car
Bad service
- Bad service and not reliable
Preferred solution: Full refund
User's recommendation: Never buy an alpha Romeo
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kirkland, WashingtonMy 2018 Stelvio has been in Alfa Romeo Garage over 6wks now.
- Great car
- Customer service
- Car reliability
- Cannot resolve dpf problem
Preferred solution: Let the company propose a solution
User's recommendation: Do not buy it. I think Alfa Romeo is not going to have a business in USA. I don't have my car since Jun due to lack of compartments.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaiting for parts more that 3 months
Preferred solution: Deliver product or service ordered
User's recommendation: Expect wait for parts very long time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaiting for turbocharger ( under warantty ) delivery more that one month
- Customer service attitude
Preferred solution: Deliver product or service ordered
Complaint
ALFA ROMEO OF OCEAN NJ IS BY FAR THE WORST
Preferred solution: Let the company propose a solution
User's recommendation: NEVER
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Verified Reviewer | Cape Town, Western CapeAlfa needs to hear this.
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Verified Reviewer | Sydney, New South WalesDPF Problem unresolved
Car went in to McCarrols who charged to simply reactivate but the DPF just blocked again. Was recommended to Franks Pitstop who charged $500+ to clean the filter and reactivate but it lasted about 50km and blocked again.
I then ordered a new DPF which was fitted and lasted once again about 50 Kms. Was then advised that they could not figure the problem and was sent away. The car has been deregistered during my Covid induced absence from Australia since 17 March 2020 but I returned last week and wish to revive the car. Is there anybody who can recommend a solution to this issue?
All in all I have spent in excess of $2500 to achieve no positive result.
I contacted Alfa Romeo in Australia, giving them the story as above and was advised to go back to the agents. Not likely without some certainty of resolution!!!
- Great car
- Cannot resolve dpf problem
Preferred solution: Let the company propose a solution
User's recommendation: Await response before I recommend anything
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sydney, New South WalesCannot get DPF to stop blocking
Preferred solution: Let the company propose a solution
User's recommendation: Form your own opinion!!
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